Comments on: “The problem with customer service” http://www.beyondtheceiling.com/blog/the-problem-with-customer-service/ Inform | Perform | Transform Sun, 08 Jan 2012 01:27:43 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Tony http://www.beyondtheceiling.com/blog/the-problem-with-customer-service/comment-page-1/#comment-562 Tony Fri, 23 Jul 2010 04:51:00 +0000 http://www.beyondtheceiling.com/?p=1554#comment-562 Right on Daniel!!...to be of service, to me, is to give more than what the person may expect, to be serving. this then sets up a means for others to serve us and so to receive anothers "service" is the flip side of the same coin to give "great service"... Right on Daniel!!…to be of service, to me, is to give more than what the person may expect, to be serving. this then sets up a means for others to serve us and so to receive anothers “service” is the flip side of the same coin to give “great service”…

]]> By: Mark http://www.beyondtheceiling.com/blog/the-problem-with-customer-service/comment-page-1/#comment-561 Mark Thu, 22 Jul 2010 22:36:08 +0000 http://www.beyondtheceiling.com/?p=1554#comment-561 Couldn't agree more Daniel. For the last five years I have stated this up front in our introduction letter to new clients. In that letter we state "I believe we have the right mix of professionalism, service ethics and skill-set that your business is looking for. Honesty and integrity followed by taking ownership, accountability and responsibility are very important to us. We also look for that in suppliers, partners and in the clients we take on." I think most businesses have missed the concept that "customer service" is actually an opportunity to be "of service" with everyone you come in to contact with, both internally and externally to your business. My business would quite simply not survive with out my team in the same way that it would not survive with out my clients. I have heard a lot of business owners complain about staffing problems and that it is hard to get good staff. Typically my perception of what they are saying is that they don't see the value in their staff and the symbiotic relationship that exists to be of service. Let me thank you Daniel for the service you provide and these timely reminders - cheers! Couldn’t agree more Daniel. For the last five years I have stated this up front in our introduction letter to new clients. In that letter we state “I believe we have the right mix of professionalism, service ethics and skill-set that your business is looking for. Honesty and integrity followed by taking ownership, accountability and responsibility are very important to us. We also look for that in suppliers, partners and in the clients we take on.”

I think most businesses have missed the concept that “customer service” is actually an opportunity to be “of service” with everyone you come in to contact with, both internally and externally to your business.

My business would quite simply not survive with out my team in the same way that it would not survive with out my clients.

I have heard a lot of business owners complain about staffing problems and that it is hard to get good staff. Typically my perception of what they are saying is that they don’t see the value in their staff and the symbiotic relationship that exists to be of service.

Let me thank you Daniel for the service you provide and these timely reminders – cheers!

]]> By: Nick http://www.beyondtheceiling.com/blog/the-problem-with-customer-service/comment-page-1/#comment-560 Nick Wed, 21 Jul 2010 08:51:13 +0000 http://www.beyondtheceiling.com/?p=1554#comment-560 That makes a lot of sense to me! That makes a lot of sense to me!

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