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“The problem with customer service”

July 21, 2010 Leverage your Business

Have you noticed that every organization on the planet talks about the importance of great customer service? Undeniably it is essential to serve the customer well. But why is the word “customer” necessary?
Isn’t it also important to serve your employees, the business-partners, your peers, and even your suppliers?
What does it really say about an organization [...]

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“Why you don’t do what you know you should”

July 6, 2010 AQ Principles

People talk about IQ and EQ. I believe there is a 3rd more important measure of intelligence: AQ.
AQ is your ability to apply what you know (IQ) and feel (EQ).
Isn’t this the only sort of intelligence worth celebrating? Because, without AQ, both IQ and EQ are incomplete. IQ + EQ together they are like a [...]

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Do you make this fatal mistake in setting goals?

June 21, 2010 AQ Principles

You have probably heard of SMART goal-setting.  SMART stands for Systematic, measurable, Attainable, Realistic and Timebound.
What you probably don’t know is that only about 10% of the population naturally warm to this technique: those who already have the mindset of a project manager.
I never used SMART goal setting in my life. As it turns out, [...]

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Peak Absolutely Everything

June 16, 2010 Leverage your Business

This is an article about a new trend in business – closely following a global resource-trend happening right now.
There is increasing evidence that not only has oil, phosphorous, copper and many of the world’s resources peaked – so has something else that we hadn’t considered until now. The business techniques that we used to create [...]

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“Believe it or Not!”

June 11, 2010 contrarian commentaries

It’s wonderful seeing the Instant Kiwi ‘Believe it or not’ ad take off online the way it has. It’s as if a new character has taken life – someone’s even started a ‘That guy from the instant kiwi add is awesome!‘ group on Facebook.
It seems that together with DDB, GoodOil productions, and Alyx the choreographer, I have created [...]

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Leave the door open for magic when goal-setting

June 10, 2010 Inspiring Stories

I’m sure by now most of you will have seen me in this – either on the Television or Youtube.

You may be one of the people who has already asked “how did that happen?
It’s a good question, because in the answer lies a secret about how great results happen by being  ”unattached to outcome”. (something [...]

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“What is the one skill you don’t have, that you wish you did?”

June 10, 2010 Leverage Yourself

I recently was curious to know the answer to this question. So I conducted a survey.
The results were that
- 12% said something to do with Web2.0/social media/Internet Marketing
- 22% said something to do with better financial literacy, or basic accounting skills
- 38% said something to do with speaking, influencing, persuasion, or feeling comfortable addressing either [...]

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“Lack of Time is Not the Problem”

May 20, 2010 Leverage your Business

Many times I hear people say “I don’t have enough time”, or “If only I had more hours in the day”.
Have you ever had a time-intensive hobby (such as a sport), or activity (such as driving a long way to work)? What happened when when you stopped doing this – did you suddenly find you [...]

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How to taint a brand

May 5, 2010 contrarian commentaries

I recently was sent a link http://www.forestandbird.org.nz/mining-quick-submission to comment on proposed legislation changes that would open the way for mining of various New Zealand National Parks.
I decided this was worth commenting on. To be honest, I didn’t  think that the default text written there was useful. Starting with “I strongly disagree” is not the way [...]

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Me as an MC

April 20, 2010 contrarian commentaries

I recently was MC for Sri Sri Ravishankar at Trusts Stadium where 4000 gathered to hear ancient wisdom and to meditate.
If you saw me as MC – I’d love to know your honest reflections on how I came across.
I thought that “putting it out there” to you all would be a more authentic way to [...]

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